Natural French Soap is focused on providing high-quality service and customer satisfaction - we will do everything we can to meet... no... beat your expectations. Below are some of the many good and bad comments we have received through emails and survey responses from customers from all over the world - over 60 countries at present.
Here are some of the many things our wonderful customers had to say:
I have just received my order and wanted to let you know how delighted I am! All the little touches like name on the box, and the complimentary soap are very much appreciated couldn't wait to try...and am very pleased.... beautiful , creamy and moisturising!
Thank you so much! It will take me a wee while to use all of my order, but I I'll be in touch again, and shall be recommending your site to my friends.
Merci, Mille fois!
Jacqueline S. En Ecosse
Thank you Ken, for your prompt service. I have a passion for soap & was very pleased with your service. The soaps smell absolutely fantastic & I have enjoyed reading all the write ups about the various types. I shall be returning to order more as my supplys diminish.
Christine W, Essex, England 2016
Goods arrived very quickly, well packaged + a little gift.
Good selection of products, easy to use website, but still hardly any customer feedback per item. (We're working on it :) )
Liz B., Berkshire, England 2015
Orders are always well packaged and promptly delivered, and the inclusion of a gift is very thoughtful. You always provide excellent customer service. You have lovely soaps which I really enjoy using.
Lesley W., Belfast Down, N. Ireland 2015
Speedy delivery. Well packed. You're fantastic and I love you all!
Jonathan G., Surrey, England 2015
Fantastic service - Fantastic company, could not fault it at all, v friendly and personal service, products are competitively priced. Like the information given on the website of health benefits of the ingredients. We just love the soap which we cannot obtain in this country.
Alison B., Norfolk, England 2015
The excellent soaps, customer service, Sophie's handwritten notes and Ken's enthusiasm and sense of humour.
The scents of the soap are floating in the air as I write - wonderful! Excellent customer service. You had to wait for delivery of some of my order, so you e-mailed me to apologise and sent me extra soaps to make up. It's great!
Jennifer G, Glasgow, Scotland 2015
Easy to use and informative website, good range and choice of soaps and products, helpful to havefree p&p over £25. Appreciate the free gift. Really well packaged and able to track delivery. All the family love the products and will definitely be ordering again in the future.
Susan B, Lincolnshire, England 2015
Easy to use website, any queries/questions answered specifically rather than text book set replies (unless there is a very large book of standared replies that cover all questions!) and prompt despatch/delivery.
My 3rd order of a large supply which will see me through for another few months. Never been dissapointed and love trying the different scents - variety being the spice of life!
Ann F, Surrey, England 2015
All the products I love are now easily accessible and the company adopts a personal approach to their customers.
Superb service, I love the products I bought and the personal efficient service you provided. As you know I didn't have a good experience with the courier but that was out of your hands. The little lavender soap was a nice touch and I will definitely buy again.
Elaine B, Inverclyde, Scotland 2015
Very nice proprietor. Plenty of information with a touch of humour!. A wonderful experience throughout! Questions were answered promptly and my package arrived faster than a pick up line from a Frenchman. The soaps were indeed genuine and my skin is now softer than a man in a cold shower.
Sabrina L, New York, USA 2015
Always excited when the order arrives and am never disappointed. service and presentation is excellent.
I have had many orders now. Each time the smell of the soap makes me wonderful relaxed and the feel of the lather is pure luxury.
Imogen C, Cambridgeshire, England 2015
Range of products, prompt delivery of (intact) goods and jolly emails/correspondence!
It's an excellent, personal service, providing a very good product swiftly. Thankfully, a modest number of follow-up emails.
Barbara B, Norfolk, England 2015
Had what I was looking for at a good price and with free P&P if I spent £25. Direct from France to me in less than a week and tracked. Excellent customer service too.
Best service, great product, good price, fun to use. Has the personal touch that make this company stand out from the rest.
Carol E, Yorkshire, England 2015
Nice company to do business with!
Easy to use website. Quick delivery. Personal service. Plenty of products to choose from.
Christina T, County Down, N Ireland 2015
who idiot made your web sides???
from finland is imposble to bye anything from your shop
my phone number in not good
nothing works normaly
what a fuck
most horrible web sides ever
t jorma luostarinen
Jorma L, Finland 2015
Fast delivery, price was right and website was very easy to use.
Love your product and sense of humor. We loved the soap so much on our visit to Paris that we brought some back for our friends and family. When we ran out, I was so disappointed. I easily found your website and immediately placed an order. Not only do we love this product, it reminds us of our lovely trip to Paris.
Joy S, Pennsylvania, USA 2015
Good prices, lovely scents, such friendly humorous service, nicely packed with a little freebie, quick delivery, lovely soap to use.
A joy to use this company. Really beautiful products that you can afford to use every day.
Sue F, Milton Keynes, England 2015
Had good selection and value.
Very good customer service and follow up emails. Nice to deal with a small company.
Linda W, Berkshire, England 2015
Excellent service with fast delivery. Delighted with the shampoo and conditioner.
Lynn F, West Midlands, England 2015
Good products and fast delivery.
Very happy with service and products; will definitely buy again.
Nahida N, Cheshire, England 2015
Superb choice great quality lovely scents fast delivery.
Lots of communication and fast delivery times and a wicked sense of humour.
Elizabeth C, Greater London, England 2015
Everything was as good as I'd hoped and expected!
A very good shopping experience, competitively priced, beautifully scented soap sent very speedily with the benefit of no postage charges. Also, the email newsletter is a terrace bonus!
First delivery was so impressive, I can't think of anything to improve you! If I do, I'll let you know what it is ;)
Tessa W, West Sussex, England 2015
Apart from problems with Mrs Stepney after sales, I am very satisfied with the service and Ken's sense of humour. Retire Mrs Stepney!
Susan H, Bristol, England 2015
Items were well packaged, in excellent condition, and arrived very fast.
Lisa K, Oregan, USA 2015
Unbelievable selection, excellent price, lightning speed of delivery, and above all AMAZING customer service!
Again, Natural French Soap exceeded my expectations! The outstanding selection of the best French soaps, amazing speed of delivery and the courteous and excellent customer service of Ken and Sophie!
Regie P, California, USA 2015
I like the smell of the soap and the fact that it is safe to use on my face as well as my body. The soap leaves me feeling clean and my skin soft.
I have always been very satisfied with your products and the quick response I get when I have had reason to contact you by e-mail.
Elizabeth S, Lancashire, England 2015
Fast delivery and packed carefully. Lovely products which are a pleasure to use and to give as presents.
Wonderful personal service from people who obviously care about customers.
Margaret M, Channel Islands 2015
I have bought from you on 2 occasions and been very pleased with my purchases.
The first soaps were for me and I loved them. Recent purchases were for my daughter and she is very pleased with her soaps too - you did well!
Jacqueline B, West Yorkshire, England 2015
Pleased to receive my order, as I was beginning to run out of the shower gel. I do love the products.
Brilliantly packaged, I love the scent of my personal favourite. Keep up the good work!
Lisa E, East Sussex, England 2015
I hate surveys - and like many people am inundated with them ... I will buy from you again but not do a survey!
Helen W, London, England 2015
Great products, easy to buy, quick shipping and very friendly and fun communication with Ken.
I can only praise the whole experience even though it included a missing soap. That was quickly dealt with in a very nice manner.
Mikaela G, Madliena, Malta 2015
Found the products I was looking for easily, quick delivery and products were better than expected! Very economical!! Great customer service too*****
It was really nice to deal with real people although it was on-line. It is nice to know what is in the products and where they come from and the personal service is refreshing. I know some might say it's just buying soap, but I love to buy from the artisans, even at our home markets for exactly the same reasons.
Christina T, County Down, N Ireland 2015
Delivery was late so they sent an extra gift. Reasonable prices too.
Great customer service, lovely products that I cant buy in the UK. Thanks.
Janette C, West Yorkshire, England 2015
Really like the products - very gentle on skin. Good service. Easy website.
Elizabeth A, Kent, England 2015
I’m VERY pleased about Your service. And of course the products from Marseillais.
Super service! Told about you to friends also. Will return and buy again. Thank You for so much!
Beatrice S, Thyholm, Denmark 2015
From my very first order I've been impressed with the quick responses to any questions or concerns I might have, not to mention how quickly my order arrives at my door. Customer service like yours is rare and much appreciated!
Susan G, New Jersey, USA 2015
Ken & Sophie! I feel like family after only 1 small purchase.
Excellent! Wonderful products and very reasonable prices and unbeatable customer service. I cannot see me ever purchasing from anyone or any place else again - unless I'm back in France.
You're already do more than one could ever want. Thank you!
Lorie G, Texas, USA 2015
It's soap,, can't get that excited about it, it cleans me !
Love the wit and humour associated with the ordering side of things, quite amusing, if the soap business fails, try writing comedy sketch shows, far more profitable.
Mick H, Yorkshire, England 2015
The website was easy to use and very informative. I have been looking for somewhere to get Marseille soap for some time - it is very good for my psoriasis but I had no idea that there were so many varieties available. The products I bought are excellent and, having read the latest newsletter, I intend to try allepo soap when I next order. My order was delivered quickly and the free guest soap and personally written message from Sophie was the icing on the cake. Keep up the good work..
Robert S, Lincolnshire, England 2015
We just love the product but finaly made the effort to find you on line.
We have already recommended to friends!
James D, Oxfordshire, England 2015
It was easy to order the products and you were very responsive when the products were held in customs even though you could not help.
Kathy Y, New Jersey, USA 2015
Happy with product. Very speedy and efficient delivery. Feel as if Ken is truly interested in his customers.
Linda P, Greater London, England 2015
Great size soaps and colour looks good in my bathrooms.
Loved the wording of the despatch message. Felt like a really personal service.
Virginia P, East Sussex, England 2015
Love the smell and the way the soap lasts. I love the way the soap was packaged. Love the personal note and the complimentary heart soap.The personal note was such a lovely touch.
Elizabeth M, Devon, England 2015
Good price and lovely products despatched via speedy delivery.
Friendly service. Easy to place order on website. Lovely selection of soaps. Fast and reliable.
Nicola S, Edinburgh, Scotland 2015
A box of goodies from France! What other reason do I need? Also the friendly banter made the shopping experience a pleasure.
Anne K, Lancashire, England 2015
Shampoo seems to meet my needs. So in many ways I am doing an extended trial period. I have had disapointments with other shampoo manufacturers only to find that after a while their shampoos lost effectiveness. So far your shampoo is working well.
Excellent service from yourselves and the delivery company.
Reginald P, Dorset, England 2015
Great price. Very long lasting. Gorgeous perfumes.
Excellent customer service and free postage much appreciated.
Veronica F, Warwickshire, England 2015
Delivery was nice & quick and everything was exactly as described. Great service as usual, items arrived quickly and no problems whatsoever. Will be ordering again :-)
Alison L, County Down, N Ireland 2015
Easy to purchase, brilliant packaging, delivery was second to none. Fantastic from start to finish. Don't change a thing. I will now be a regular customer.
Nina E, Kent, England 2015
The service is second to none and the soaps are just divine! Coconut is a new favourite! The soaps are just amazing, the service is excellent and they are delivered extremely quickly and a bonus soap too! What more could you want.
Shona G, Essex, England 2015
Easy to navigate site wonderful products. Great service, fast and efficient. Loved the personal touch, handwritten note and gift soap. Made the online purchase feel very special.
Karen B, London, England 2015
Quick and friendly service. I could not expect better. While you were low on stock on one of my requirements I was quite happy to increase on another perfume. Delivery was amazingly quick.
Peter K, Conwy, Wales 2015
Beautiful perfumes, size of tablets and quality of soap. I appreciated the free postage, being kept informed of postage progress. Your prompt and very friendly e-mails. I don't think things can be improved, I am extremely happy right now.
Keith C MBE, Essex, England 2015
Quick service, lovely product. My daughter and I use loccitane and were looking to have an alternative. I was reading a book and it made a reference to le petit Marseillaise shower products, I had never heard of them so searched on google. We both love the shower products, quality is great, lovely fragrance and good price.
Tracy M, West Lothian, Scotland 2015
How could I not be absolutely ecstatic. My favourite shower gel at a good price without having to cross the Channel for it ..... not that I need an excuse to visit France .. You scored 10/10. Easy website to navigate, straightforward online payment, excellent customer service and prompt delivery tracking information. Items arrived perfectly packed and protected and in good time.
Anne W, London, England 2015
Great product. Wonderful soap, prompt service, personal touch - makes me feel good.
Alison D, CArdiff, Wales 2015
I found exactly what I had been looking for and the service recieived was really outstanding, thank you so much. Absolutely awesome, couldn't ask for more!
Anne-Marie G, Kent, England 2015
The soaps I ordered were of equal quality to any French soaps I have ordered/purchased in the past. Service, packaging and delivery were very efficient - although the package had an incorrect house number. This was clarified with the driver prior to delivery.
Elizabeth S, Lancashire, England 2015
It was what I expect from an order online, although I did appreciate the free postage. I usually order form a french company in England and they do charge for the postage. for an extra £2.10, from your company I got an extra bottle of shampoo so highly delighted. As I would expect when I order online, although the free soap sample always a good touch.
Monique P, Hertfordshire, England 2015
Beautiful scents and lovely and creamy texture. Excellent service and was notified at all times when the delivery should arrive.
Linda R, Bristol, England 2015
Exactly what I wanted. Lovely soap delivered promptly at good price.
Karen T, Cambridgeshire, England 2015
The soaps are exactly what I was looking for and the whole experience was a pleasure, from receiving beautiful soaps to the personal customer service.
You did very well indeed! I think my purchase decision was also swayed by the fact that you don't charge shipping over a certain (reasonable) price. This makes a big difference when ordering from another country as adding, say £5 shipping, which you will be aware some retailers do even internally in the UK, makes online purchases expensive at times. The free Fedex was very much appreciated.
Nicky M, Kent, England 2015
Easy to order. You had just what I wanted. Delivery on time and free. You did very well. Excellent customer service and an outstanding product.
Patricia W, E Sussex, England 2015
Has the exact items I was looking for reasonably priced with free postage. Win win. Perfect. Items were easy to order, there was a lovely selection and at amazing prices. I will be back.
Jo W, Hertfordshire, England 2015
I'm so delighted to be able to purchase these soaps again & the PLUS is that it's from a reputable & individual supplier. I like the friendly approach & on this order, the extra heart soap as a thank you.
Jane P, Herefordshire, England 2015
Found just what i was looking for without having to wait to go to France. I found that you responded to me very quickly with ref to price query and was sorted instantly and the delivery was very quick and nicely packed.
Barbara N, Kent, England 2015
The time in which the soap arrived, and the note wishing me a happy new year. Fantastic, I've never felt more valued as a customer from a purely online shopping experience.
Daniel T, Cheshire, England 2015
I love these soaps for their scent and longevity, always like to have a supply in the house. Excellent service as always. The soaps are always well packed, and it's lovely to receive an unexpected gift along with the order.
Lesley W, Belfst Down N. Ireland 2015
Delighted I have found my favourite soap online.only disappointment and FedEx fault not yours, was one of the soaps had burst but customer service excellent and quickly replaced. Really thrilled Great service and communication.
Sarah T, Bedfordshire, England 2015
I'm so happy to be able to purchase these wonderful products I discovered whilst in France again.
Jane P, Herefordshire, England 2015
Excellent customer service. The best I've ever had! Arrived quickly. Followed up my previous feedback and gave me a voucher. Then sent a soap free too. So kind. Thank you.
Alison B, Yorkshire, England 2015
Website relatively easy to use; good variety of soap; liked the tone of the delivery email updates, delivery time as reported, though could have had some indication of delivery date a little sooner. You did very well. The soaps were for my mum, not me, so I can't comment on the product - though mum is happy with the soap.
Claire J, Nottinghamshire, England 2015
A great choice of products containing no synthetic perfume. Friendly and efficient service, thanks Ken & Sophie, Hope the business is doing well to support the growing family and that you are all well;
Ellen B, Somerset, England 2015
It's soap - not a life changing experience but, it's nice to know that I can get hold of my favourite soap as and when I need it. You did good. Stuff turned up in a timely manner - and it works.
Phil S, Bristol, England 2015
I was specifically looking for donkey milk soap as my daughter, husband and myself suffer from eczema, and I found the soap, reasonably priced, on your website. The whole ordering process was easy, the delivery prompt and what I wanted. Thank you.
Jackie C, W Sussex, England, 2015
Hello - just a very quick line to say how pleased I am with your lovely soaps. Thank you for sending them so quickly and packing them so well. A real indulgence!
Mary S, Dorset, England 2015
The yellow mimosa soap is the only soap that I am able to use due to my many allergies. This brand is wonderfully creamy and lasts a good length of time. It was delivered to Canada in record time and is well worth the expense.
Jan dM, Parksville, Canada 2015
I'm not one given to making comments very often after receiving goods ordered online, but on this occasion I simply have to.
I love all things French and I love French soap. On the few occasions I am in France I have bought French soap from markets and have always loved it. Since first discovering it I always make a point of keeping some French soap for special occasions, especially holidays and wouldn't go anywhere without my personal treat of French soap. I hate liquid soap and nothing is quite like a gorgeous bar of the quality stuff.
I have to commend your company on the quality of the soap and the beautiful packing; this is something I really appreciated and was delighted with. Such lovely soap deserves such packaging; it looked like it had been packed with love and tenderness. Gorgeous!
Thanks so much, and sorry for my over-the-top swooning.
Bonne Annee et continuez le bon travail.
Susan S, Essex, England 2015
The goods we ordered arrived promptly and very well packaged. Since using le Petit Marseillais soap products in France, I have been looking for a company that sells it online. Your shop surpassed all my expectations. You provided the items I wanted quickly and efficiently and at a good price. Thank you.
Jan J, Berkshire, England 2015
Very good service and prompt response, with personal thoughts.
Very simple and clear on their website and offer better prices than the others. Always updated its shipping process and prompt. There was an incident that one of the refills was accidentally broken in the box, but Ken handled with the matter very smoothly I very much appreciated it.
Makoto T, Canterbury, England 2015
Quick responses, personal follow up, swift delivery, and a nice, personal greeting in the shipment.
Simen R, Oslo, Norway (2015)
I was very pleased with everything the service and the products and even though I don't know ken personally but he seems a great guy and very helpful I would recommend him 100%. A natural business man just as natural as his soap.