Frequently Asked Questions
Here are some answers to the most commonly asked questions. If you don't find the answers you're looking for, contact us, and we'll be delighted to help you.
Product Questions
Are your products tested on animals?
We’re proudly compassionate and cruelty-free. Our products are tested on friends, not furries, so you can bathe with a clean conscience, knowing your skincare is the kindest kind. That’s great for the animals and for you too; you get to be the guinea pig when you try a new soap for the first time.
Are Your Products Dermatologically Tested?
Since our soaps are made without chemical irritants and toxic ingredients, they’re naturally skin-safe. The formulas are so pure, they’re suitable for even delicate, sensitive and young skin. Your whole family can use our French soaps, from bébé to grand-mère. That means peace of mind as well as perfectly soft skin.
Do You Use Plant-Based Oils
We shun synthetic, chemical and animal oils, opting instead for the purity of plant-based goodness. That means our soaps are free from petroleum, paraffin, mineral oil, lanolin and animal-derived glycerine. And that means your skin is left naturally soft and smooth, not unbearably irritated, itchy, sore, dry, tight, you get the idea…
Are Your Soaps Vegan?
Not all, but many of our products are suitable for vegans. Scour the ingredients lists of those items and you won’t spot any milk, yoghurt or animal-derived glycerine and definitely no bacon. You see, we’re an inclusive company, and also, we’ve heard that since vegans crunch so many carrots, they can give a nasty bite. Look out for this icon.
Are Your Soaps Handmade?
Artisanal soap gives you the quality and luxury your skin deserves. Plus, it looks nicer on your sink if we’re being honest. Our bars are handcrafted by master soap-makers trained in the art of creating genuine Savon de Marseille. So you can care for your skin and show off to your house guests.
Are Your Soaps Made Using Natural Ingredients?
We didn’t get our brand name by chance; harmful chemicals are a no-go here at TNFSC HQ. We prefer natural ingredients that nourish and pamper, because the stuff gifted to us by nature is the kindest on delicate skin. After all, Mother Nature knows best (just don’t let the wife hear you say that).
Do your Soaps Contain Palm Oil?
Our soaps wouldn’t be so sumptuous if they weren’t enriched with natural essential and palm oils. We use only sustainably sourced palm oil because we want to preserve the planet’s precious rainforests and, well, we like orang-utans. By choosing sustainable palm oil, we’re supporting farmers who do things the ethical way.
Find out the myths and truths about palm oil here: Is Palm Oil Bad For The Environment?
Do You Use Organic Ingredients?
We believe in the pure power of organic. We use organic shea butter in many of our soaps and are partial to a drop of organic donkey milk too. But what does “organic” mean? More than just a hipster buzzword, it means no pesticides or herbicides were used on the crops that bear our luscious ingredients.
Where are your Soaps made?
Our Soaps (unless stated otherwise) are made by local artisans using traditional methods in the Provence region of France. Aleppo soap is the exception, which is manufactured in Syria.
Are your soaps triple-milled?
Yes. Triple-milled French soaps ensure a consistency of colour, texture and scent, right through to the centre. This article explains:
What Is French Triple-Milled Soap? What Are The Benefits?
The Natural French Soap Company Ethics
Do You Use Eco-Packaging?
Receive a parcel from us and you’ll notice something: from the tape outside to the padding inside, we favour paper over plastic. Zero plastic means zero waste, which makes us happy. Because now we know the impact that single-use plastic has on the planet, popping bubble wrap is no longer fun. Unless it’s biodegradable, of course :)
Is Your Company Eco-Friendly?
From our packaging to our products; we’re into the whole eco-conscious scene, offering a wide range of eco-friendly beauty tools and bathroom accessories. Plastic-free and biodegradable, they’re made of natural bamboo, loofah, jute and sustainably sourced wood. So you can do your bit to save the planet, one toothbrush at a time.
Are Your Products Recyclable?
Reduce, reuse, recycle. Say that three times in the mirror and Ken will appear, with a reminder to compost that old loofah. Since the planet’s resources are finite, we’re passionate about bringing you recyclable products in recyclable packaging. Remember that next time your eco-shop order arrives in its all-paper wrapping.
Order Information
How can I check the status of my order?
You can sign in to your account at any time to check the status of your order and see your tracking details.
Once your order has been dispatched, you will see your tracking details displayed.
Alternatively please contact us here – Monday to Friday 9 am to 9 pm (France time).
How can I change or cancel my order?
Please call 0033 986 21 04 65 Monday to Friday 9 am to 9 pm (France time) or contact us here We cannot guarantee that cancellations or changes will be possible if your order was already processed, but we'll try our best.
Shipping Information
How much will it cost to ship my item?
Please see our Shipping Details Here.
Why don't you ship to P.O. Boxes?
Many of the carriers we use won't ship to P.O.Boxes, as a signature is required on delivery.
Do you ship internationally?
Yes, we do. We ship almost worldwide.
My Account
Can I modify my personal information?
Yes, sign in to your account, and you will then be able to modify your personal information.
Security Questions
Is it safe to use my credit card on your website?
At Natural French Soap, we understand how important security is to you. To help ensure that your shopping experience is safe, secure and straightforward, we use industry-standard Secure Socket Layer (SSL) technology.
When you place an order at Natural French Soap, sensitive information such as your name, address and credit card details are automatically encrypted. SSL employs 128-bit encryption and is the most advanced consumer online security technique to date. You will see a padlock symbol at the top of your browser before the https:// when a website is properly secured.
The customer information that we have in our database is reserved for internal use only; we do not sell this information to anybody; it is kept private. This information is needed to get to know you better and find ways of serving you better. You are free to modify this information at any time by logging in to your account.
And if that isn't secure enough, we have a big guy called Ralph sat outside the door to repel all invaders!