Returns Policy

We always appreciate your custom and hope you are happy with your purchase. If not, please see below for more information on our return policy.

Returns Policy

The Natural French Soap Company is responsible for delivering your order safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit.

If you have a claim, please email us with photos of the damages and the parcel. After this time, The Natural French Soap Company cannot be held responsible for the items.

We will replace the product(s) in the case of justified claims. The buyer then renounces their right to any other indemnity or pursuit. 

No Longer Want Your Soaps?

If you are dissatisfied with your purchase, you may return it to us for a full refund, store credit, or an exchange. Please get in touch with us first, and we will issue a Returns Number.

All returned items must be new, in their original packaging, unused, or not degraded. The buyer is responsible for any carriage charges incurred. 

Return Process

To return an item, place the item securely in its original packaging and mail your return to the following address:

The Natural French Soap Company

4 Place Saint Sornin

86320 Lussac Les Chateaux

FRANCE

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow us at least 7 days from the receipt of your item to process your return.

Questions

If you have any questions concerning our return policy, please email us at

bonjour@nfs.email

or telephone: 0033 651 24 41 21