FREE SHIPPING is available on all orders over 65€ to the UK.
Shipping
We can ship to virtually any address worldwide and aim to dispatch your soaps directly from France within 1-3 working days.
UK (Post-Brexit)
Order up to 65€ - 14.00 €uros (up to 10 working days from dispatch)
Free Shipping when you spend over 65€
*Worried about paying extra taxes and duties post-Brexit?
Don't worry—there are no extra taxes or duties to pay. The price you pay is VAT inclusive. The only exception is if your order is over £135 before tax. Then, your order will be free of VAT on the site, but you must pay the VAT to Mr Courier when the parcel arrives.
Europe 1
Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain.
7.50€ (5 - 10 working days from dispatch)
Free Shipping when you spend over 55€
Europe 2
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden.
12.50€ (8 - 15 working days from dispatch)
Free Shipping when you spend over 55€
USA & Canada
The weight of your order calculates Shipping.
Order up to 2kg - 29.95€ (14-21 working days from dispatch)
Order up to 5kg - 44.95€ (14-21 working days from dispatch)
Order up to 10kg - 65.95€ (7-15 working days from dispatch)
Order up to 19kg -74.95€ (7-15 working days from dispatch)
Australia & New Zealand
We apologise for the high shipping prices - these are the best available now.
Order up to 2.7kg - 44.95€ (12-21 working days from dispatch)
Order up to 4.7kg - 54.95€ (12-21 working days from dispatch)
Order up to 6.7kg - 59.95€ (12-21 working days from dispatch)
For orders over 6.7kg, please contact us, and we'll try to find the best shipping price.
Rest of the World
These are most of the other countries not listed above.
By Weight:
up to 4.7kg - 39€ (14-21 working days from dispatch)
up to 6.5kg - 59€ (14-21 working days from dispatch)
Delivery times are calculated from the dispatch time rather than when you place your order. As each product is carefully picked and packed by hand, these estimates vary, particularly during busy times. If we don't immediately despatch your order, don't panic! We're on it.
Your soap is dispatched directly from France, so please allow the above 'working days' for your delivery to arrive. These dispatch times are estimated, and we cannot be responsible for delays caused by couriers.
Parcels are shipped using a courier* service, and we will notify you if there are any delays with your order (e.g., out-of-stock items).
*If delivery is unsuccessful, UPS may leave your parcel at a nearby UPS Access Point so you can collect it at your convenience.
PLEASE NOTE: Working days do not include Saturday or Sunday as the courier companies define.
Returns Policy
The Natural French Soap Company is responsible for delivering your order safely. If any items arrive damaged, please notify us within five days of arrival for replacements or credit. Please email us photos of the damages and the parcel.
After this time, The Natural French Soap Company cannot be held responsible for the items. To preserve the colour and quality of the soaps, keep out of the heat and direct sun.
In the case of justified claims, we must replace the product(s). The buyer then renounces any right to any other indemnity or pursuit. If you have a claim or dispute, please email us.
If any of the above changes, somebody will notify you.
No Longer Want Your Soaps?
According to law, you have seven days from receipt of your order to return your products. Goods must be in their original packaging and not used or degraded. The buyer is responsible for any carriage charges incurred.
Unwanted goods should be returned to:
The Natural French Soap Company
2 Place St Sornin
86320 Lussac Les Chateaux
France
The Natural French Soap Company Ethics
DO YOU USE ECO-PACKAGING?
Receive a parcel from us and you’ll notice something: from the tape outside to the padding inside, we favour paper over plastic. Zero plastic means zero waste, which makes us happy. Because now we know the impact that single-use plastic has on the planet, popping bubble wrap is no longer fun. Unless it’s biodegradable, of course :)
IS YOUR COMPANY ECO-FRIENDLY?
From our packaging to our products; we’re into the whole eco-conscious scene, offering a wide range of eco-friendly beauty tools and bathroom accessories. Plastic-free and biodegradable, they’re made of natural bamboo, loofah, jute and sustainably sourced wood. So you can do your bit to save the planet, one toothbrush at a time.
ARE YOUR PRODUCTS RECYCLABLE?
Reduce, reuse, recycle. Say that three times in the mirror and Ken will appear, with a reminder to compost that old loofah. Since the planet’s resources are finite, we’re passionate about bringing you recyclable products in recyclable packaging. Remember that next time your eco-shop order arrives in its all-paper wrapping.
